Cookies Policy

1. What are cookies?

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device or remember information about a visit. Some cookies are placed by the website you are using, while others may be placed by service providers that support website functionality, analytics, security or advertising.

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Cookies can be temporary or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until they are deleted. The length of time a cookie remains may depend on its purpose, your browser settings and the settings applied to the relevant service.

We may also use technologies that perform a similar function to cookies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies unless a different distinction is needed.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information that relates to your device, account or activity. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

2. How Lucky Dreams Casino uses cookies

The cookies used on our website may have different purposes. Some are needed for the website to operate, while others help us understand how the website is used or remember choices made by visitors. The availability of particular cookies may change as the website, its features or supporting services are updated.

Strictly necessary cookies

These cookies support essential website functions. They may help with navigation, page loading, account or session functions, security, fraud prevention, access controls and the operation of features you have requested. Without these cookies, some parts of the website may not work properly. Because they are needed for basic operation or security, they may not be available for removal through every cookie preference tool.

Preference and functionality cookies

These cookies remember choices and settings so that the website can provide a more convenient experience. For example, they may remember language preferences, display settings, selected options or whether you have seen a particular notice. If you reject or delete these cookies, you may need to repeat certain choices during later visits.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website, including which pages are viewed, how visitors move through the site and whether pages or features are working as expected. The information may be used to identify technical issues, measure performance, improve content and make the website easier to use. Analytics information is generally reviewed in an aggregated or otherwise controlled form, subject to the settings of the relevant service.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content or present information that is more relevant to your interests. These cookies may involve third-party services and may recognise a browser or device across different websites or services. They will be used subject to your choices and applicable requirements.

To keep the website secure and help detect suspicious or unauthorised activity.
To remember settings and provide features you have selected.
To understand website traffic, performance and visitor interactions.
To improve the design, content, functionality and reliability of the website.
To measure the effectiveness of communications or promotional activity where applicable.
To support responsible operation of online gambling services and related account processes.

3. Cookies placed by third parties

Some cookies or similar technologies may be provided by third parties that perform services for or with Lucky Dreams Casino. These providers may support functions such as website hosting, security, analytics, customer support, payment-related processes, performance monitoring or marketing measurement. The third party responsible for a cookie may process information under its own privacy notice and terms.

We do not control every setting, technology or practice used by an independent third party. Before accepting optional cookies, you should review the information made available by the relevant provider where that information is provided. A third party may change its services, cookies or processing practices from time to time. The list or description of cookie categories on the website may also be updated when our services change.

Information collected through cookies may include an IP address, browser type, device type, operating system, approximate location, referring website, pages viewed, links selected, session details and general usage information. Depending on the technology and settings involved, it may also include an online identifier or information about interactions with the website. We seek to use information for legitimate website, security, service and business purposes and to handle it in line with applicable law.

Cookies are not intended to replace account security controls or responsible gambling safeguards. You should keep your login details confidential, use a secure device and sign out when appropriate. If you believe that your account or device has been accessed without authorisation, use the support or account assistance options made available on the website.

4. Your cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or select particular categories. Your choices may be stored in a cookie or similar technology so that they can be remembered. If you use a different browser, device or cleared browsing data, you may be asked to make your choices again.

You can also manage cookies through the settings in your web browser. Most browsers allow you to view, block, delete or restrict cookies. Browser controls differ between providers, so you should check the help or settings information for the browser and device you use. You may also be able to control certain advertising preferences through tools provided by relevant advertising or technology services.

Open the cookie settings or preference tool provided on the website, where available.
Choose whether to allow optional cookie categories.
Save your selections and revisit the settings if you want to change them later.
Use your browser settings to delete existing cookies or block future cookies.
Review third-party controls where a third-party service provides separate choices.

If you block or delete cookies, some website functions may not work as intended. You may be unable to retain preferences, remain signed in, use certain account features or receive a consistent experience. Blocking analytics or marketing cookies should not normally prevent access to basic website content, but necessary cookies cannot always be disabled without affecting the website's operation or security.

The choices available to you may depend on the type of device, browser, website feature and cookie involved. We may still use necessary cookies where they are required to provide a service you have requested, maintain security, prevent misuse or comply with applicable obligations.

5. Privacy, retention and changes to this policy

Cookie-related information may be handled in Australia or another location by us or by service providers supporting the website. We take reasonable steps to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. No online service can guarantee absolute security, so you should also take care when using shared or public devices and keep your browser and operating system reasonably up to date.

We retain cookie-related information only for as long as reasonably necessary for the purpose for which it was collected, to maintain records, support security, resolve issues, meet legal requirements or protect our rights. Retention periods can vary depending on the cookie type, the service involved, your settings and the nature of the information. When information is no longer required, it may be deleted, anonymised or securely disposed of.

Our Privacy Policy explains more about how we collect, use, disclose, store and protect personal information, as well as the rights and choices that may be available to you. If you have a question, concern or request about cookies or privacy, please use the contact or support options provided on the website. We may need to verify your request before responding or making changes.

We may update this Cookies Policy to reflect changes in technology, website features, service providers, legal requirements or our practices. The latest version will be published on this page, with the updated date or other notice where appropriate. You should review this page from time to time. By continuing to use the website after an update, you acknowledge the updated policy to the extent permitted by applicable law and subject to any choices that the website asks you to make.

If any part of this policy is inconsistent with a mandatory requirement that applies to you, that requirement will prevail to the extent of the inconsistency. The remaining parts of the policy will continue to operate. This policy is intended as general information about cookies and does not limit any rights or protections that cannot lawfully be excluded.

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