Privacy Policy

This Privacy Policy explains how Lucky Dreams Casino handles personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to collect and use information fairly, transparently and only for legitimate business, security and legal purposes.

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Information we handle

To provide an online casino service, we may handle information that identifies you, relates to your account or is connected with activity on the website. The information collected depends on how you use the service, the features you access and the checks that apply to your account. We do not ask for information that is unrelated to operating, securing or supporting the service.

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Account and contact details

This may include your name, date of birth, country or state of residence, username, account login details, contact details and preferences. We use account information to create and administer your player account, provide customer support, communicate with you about the service and help keep account records accurate.

Verification information

For identity, age, security and compliance checks, we may request information from you and documents that help confirm your identity or address. We may also handle information about the outcome of verification checks. These checks help protect players, prevent the use of false identities, reduce fraud and support the safe operation of the website.

Payment and transaction records

When you deposit, withdraw or otherwise use a payment feature, we may handle information about the payment method, transaction amounts, transaction dates, account balances and the status of a transaction. Payment information may also be handled by payment service providers involved in processing the transaction. We use these records to process requests, resolve payment questions, detect unusual activity, maintain accurate financial records and meet applicable obligations.

Technical and usage information

When you use the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, login times, referring website and information about how you interact with the service. We use this information to operate the website, understand performance, troubleshoot technical problems, improve usability, protect accounts and identify activity that may be unauthorised or fraudulent.

Communications and preferences

We may keep records of messages, support requests, complaints, feedback and other communications you send to us. We may also record your communication preferences, marketing choices and relevant account settings so that we can respond consistently and respect your instructions.

How and why information is used

Personal information is used to deliver and manage the service, protect players and the website, and meet responsibilities that apply to online gambling operations. The purposes for handling information may include the following:

Opening, administering and maintaining your player account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age and account information where checks are required.
Detecting, investigating and preventing fraud, money laundering, account takeover, collusion and other prohibited or suspicious activity.
Providing customer service, investigating complaints and responding to questions.
Sending service messages about your account, transactions, security, changes to the website or this Privacy Policy.
Sending promotional communications where you have permitted them or where the communication is otherwise allowed, subject to your marketing choices.
Monitoring, testing and improving the performance, reliability, security and accessibility of the website.
Keeping records, responding to lawful requests and meeting applicable legal, regulatory and responsible gambling obligations.
Enforcing website rules, protecting our rights and the rights of players, and managing disputes.

We may use automated tools to help identify unusual transactions, security risks or activity that requires review. These tools support operational and security processes, but additional checks may be requested where information is incomplete, inconsistent or requires clarification. You should provide accurate information and update it when your circumstances change.

We may combine information collected from your account, transactions, device and communications where this is reasonably necessary for the purposes described in this Policy. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your permission.

Sharing information

Information may be shared with carefully selected service providers that help operate the website, process payments, complete verification, provide technical services, host systems, deliver communications, monitor security or support customer service. These providers should only use information as needed to provide their services and are expected to handle it securely.

Information may also be disclosed where necessary to prevent or investigate suspected fraud, protect players or the public, enforce our terms, respond to a valid legal request, or meet an applicable obligation. We do not sell personal information as a normal part of operating the casino website. Where information is handled by a provider in another country, appropriate contractual, technical or organisational safeguards may be used.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that help the website remember settings, keep you signed in, maintain security, measure performance and understand how pages are used. Some cookies are needed for core functions, while others may help us improve the service or understand website traffic.

You can manage or delete cookies through your browser settings. Most browsers allow you to block all cookies, accept cookies only from certain websites, or receive a notification before a cookie is stored. If you disable essential cookies, some account or website features may not work correctly, and you may need to enter information again.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption or secure transmission where appropriate, staff awareness and procedures for handling security incidents.

No online service can guarantee that information will always be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support promptly if you believe your account or login details have been compromised. We will take reasonable steps to investigate and respond to suspected security incidents.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record.

When information is no longer required, it may be securely deleted, anonymised or placed beyond normal use in accordance with our procedures. Retention periods can vary depending on the type of record, the reason it was collected and whether an issue or legal matter remains open.

Your privacy choices and data rights

You may have rights relating to the personal information we hold about you. These rights can depend on the circumstances and may be subject to identity checks, security requirements and lawful exceptions. You may ask us to:

Provide access to personal information we hold about you and, where appropriate, explain how it is being used.
Correct information that is inaccurate, incomplete or out of date.
Delete your personal information where there is no valid reason for us to continue keeping it.
Withdraw consent to marketing communications at any time.
Explain the handling of a request or raise a concern about how your information has been managed.

To exercise these rights or make a privacy request, contact support@lucky-dreams-casino.best. Please include enough information for us to understand your request, but do not send unnecessary payment details or account passwords. We may ask for reasonable information to confirm that a request relates to the correct account before providing information or making changes.

If you ask us to correct information, we will review the details and update our records where appropriate. If you request deletion, we will consider the request against any continuing operational, security or legal need to retain the information. Records that must be kept for a period required by law, or information needed to establish, exercise or defend a legal claim, may not be deleted immediately.

You can withdraw consent to marketing by using an unsubscribe option in a promotional message, changing available communication preferences in your account or contacting support@lucky-dreams-casino.best. Stopping marketing messages will not necessarily stop important service communications, such as account, transaction, security or policy notices.

Changes to this Policy

We may update this Privacy Policy when our services, information practices or legal responsibilities change. The latest version will be made available on the website. If a change is significant, we may provide an additional notice through the website or by an appropriate account communication. You should review this page from time to time so that you understand how your information is handled.